Bill Payment Options

The City of Hamburg Water Department offers a variety of convenient payment options for our residents. Simply choose the option that best suits your needs.   ***PLEASE MAKE SURE THERE IS AN ACCOUNT NUMBER WITH YOUR PAYMENT***

Pay Online

The Hamburg Water Department is proud to announce that our CITY and RURAL customers are now able to view their water accounts and make payments online!  All it takes is a click of a button to set up your online water account and pay your bill!  Customers are now able to view their current bill, previous 12 months billing and usage and sign up for paperless billing.  

**Customers will still be required to come in to the office to make deposits and start water services.  Deposits will have to made by cash, check or money order.**

Pay By Phone

Hamburg Water and Hamburg Rural Water customers are now able to pay their bills by phone! 

Hamburg Water Department (City):  1-870-353-9826

Hamburg Rural Water:  1-870-724-8501  

Pay In Office

We always look forward to assisting our customers at the Hamburg Water and Rural Water Department.  Feel free to come in and pay at the water office with cash, check or money order.  We are now accepting Visa and Mastercard!  (There is a $3.25 processing fee for all card payments.)

Payment By Mail

If paying by check or money order through the mail, please send all payments with your payment coupon.  To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.

Automatic Bank Draft

The worry-free way to pay your bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form (if available) located below and drop it off or mail it to our office.

Payment Drop-off Location

If you are not able to visit our office during work hours, we offer two convenient drop off locations. One is located on the sidewalk at the east end of our building.  The other is a drop off slot located by the front entrance of the building. Please make sure you include your payment and payment coupon.  

Payment Through Financial Institution Online Bill Pay

Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.

***If a customer chooses to mail in a payment, use the financial bill pay option OR pay online, payments MUST be in our office by 4:30 PM on the due date to avoid late fees or service interruptions.*** 

For example:  If your bill is due on the 5th of the month - late fees will be added at 8:00 AM the morning of the 6th.  IF you choose to pay online on the 6th, late fees have already been added to the account.